Greetings from the Open Science Grid User Support Team

On behalf of the Open Science Grid (OSG) User Support team, it is a pleasure to welcome you to the help desk portal!

The help desk is primarily intended for users, i.e. students, postdocs, faculty, and staff, doing science using the OSG. We also provide technical documentation and discussion forums for campus HPC resource providers and systems administrators. In particular, we support campus-based cyberinfrastructure facilitators, including options for connecting university-based HPC centers to OSG, and XSede champions on all matters relating to OSG, OSG ConnectCI Connect, and distributed high throughput computation.

Our extended support team consists of systems experts, computer scientists, and Ph.D. level scientists experienced in distributed high throughput scientific computation, data-intensive computing, and wide area networking.  There is very little we won't be able to handle, or point you to the right expert who can.

We hope that you find our knowledge base and educational materials a useful resource. You can engage with us and others in the community forums. Most importantly, please report any problems you encounter, and feel free to send questions or feature requests. If needed our support team can schedule a consultation with you, your research team or campus HPC center support staff.  

We look forward to hearing from you!

Warm regards,

Rob Gardner

Rob Gardner

OSG User Support and Campus Grids Area Coordinator



This page was updated on Feb 23, 2019 at 01:00 from intro/overview/